Please Review Our Policies Before Booking Online
Initial appointments for new patients must be a minimum of 60 minutes. Past experience has shown us that it's not possible to give a safe, effective and thorough initial treatment in less than 60 minutes. You are welcome to download our intake form to print and fill out in advance if you wish.
We charge a 50% fee for missed appointments or appointments cancelled with less than 24 hours notice. Please understand that a missed appointment is lost income for the therapist and lost opportunity for other patients to receive treatment. We usually do not charge for family emergencies or unexpected illness.
The front doors of the building are locked after 6 pm and all day on weekends and holidays. Custodial staff are not allowed to let anybody into the building. Your therapist or one of our other staff will come down to the front doors shortly before your appointment to let you in. For building security purposes, if you gain entrance to the building on your own you may be asked to show proof of your appointment (one of our business cards or an email displayed on your phone).
Our clinic does not currently accept direct billing for extended medical plans. Unfortunately, as a clinic without a full-time receptionist, the process is too time-consuming and complex for our therapists to complete in the short time they have between appointments. Our online booking provider is currently working on integrating direct billing, which would simplify the process considerably. We are optimistic we will be able to offer this service in the future.
Our clinic is permanently opted out of Worker's Compensation claims, ICBC claims, MSP Premium Assistance, RCMP and Veteran's Affairs direct payments. Patients who fall under these categories pay us in full directly, and then the patient seeks reimbursement from the appropriate authority.